We specialize in lighting products designed for different rooms and everyday spaces. Product availability, design, dimensions, materials, and specifications vary by item.

Product-specific information is provided on the relevant product page. This may include dimensions, materials, lighting specifications, and other available product details.

We aim to provide clear and useful information for each product. If you need clarification about a product before ordering, please contact our customer support team.

Bulb inclusion can vary by product. Please check the individual product description and specifications for the specific lighting product you are interested in.

Bulb compatibility depends on the individual lighting product. Please follow the bulb type, socket, wattage, voltage, and other specifications stated on the relevant product page and product documentation.

Select the lighting product you want, add it to your cart, proceed to checkout, provide the required information, select an available payment method, and complete your order.

After a successful order, an order confirmation is normally provided to the email address submitted during checkout.

Please contact us as soon as possible if you need to make a change. Once an order has entered processing or has been shipped, changes may no longer be possible.

Contact us as soon as possible with your order number and details of the issue. If appropriate, we will provide the next steps for resolving the problem.

Available payment methods include credit cards, debit cards, Google Pay, and Shop Pay where supported and displayed during checkout.

Payments are processed through the payment options made available during checkout. We do not ask customers to send complete card details through email or customer support.

If a payment is declined, please verify your payment details or try another available payment method. You may also contact your bank or payment provider for assistance.

We currently offer shipping within the Netherlands. We do not currently offer international shipping.

Shipping is free throughout the Netherlands.

Delivery time depends on the product, order processing, and carrier transit time. Please refer to our Shipping & Delivery Policy for the applicable handling and delivery information.

Where tracking is available, tracking information may be provided after the order has been dispatched.

Eligible purchases can generally be returned within 30 calendar days from the date of delivery, subject to the conditions in our Returns & Refunds Policy.

No. We do not charge a restocking fee for eligible returns.

We do not currently offer direct exchanges. If you need a different product, please follow the applicable return process and place a new order where appropriate.

Once an eligible return has been approved and processed, we process the refund within 10 business days. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Approved refunds are generally issued to the original payment method used for the purchase.

You can contact our customer support team by email at info@tanjahoppstocklamps.shop or by phone at +49 30 81485357 .

Our business hours are Monday through Friday, 9:00 AM – 5:00 PM. Chat support is available 24/7.

For order-related questions, please include your name, email address, order number, and a clear description of your question or issue. Photos can also be helpful when reporting product damage or an incorrect item.