Depending on how you interact with our website, we may collect the following categories of information:

Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Other contact details you voluntarily provide

Order and Transaction Information

When you place an order, we may collect information such as:

• Products purchased
• Order number
• Order date
• Billing and shipping information
• Order history
• Payment status
• Information required to process or support your transaction

Payment card and other sensitive payment information may be processed directly by our payment service providers. We do not intentionally store complete payment card information on our own systems when the payment provider handles that information.

Account Information

If our website allows customers to create an account, we may collect:

• Account email address
• Login information
• Saved addresses
• Order history
• Account preferences

Customer Service Information

If you contact us, we may collect the information contained in your communication, including:

• Your name
• Email address
• Telephone number
• Order details
• Messages, questions, complaints, or other information you voluntarily provide

Website and Technical Information

When you browse our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• General website interaction information
• Date and time of visits
• Technical information required for website security and functionality

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep our website functioning correctly
• Remember shopping cart or session information
• Understand how visitors use our website
• Improve website performance
• Remember certain preferences
• Support security and fraud prevention
• Measure the effectiveness of our website and marketing where permitted

We may use your personal information for the following purposes:

• To process and fulfill orders
• To arrange shipping and delivery
• To process payments through our payment providers
• To provide order confirmations and updates
• To respond to customer service requests
• To communicate with you about your purchases
• To manage customer accounts where applicable
• To maintain and improve our website
• To protect our website, customers, and business against fraud, abuse, and security threats
• To comply with applicable legal and regulatory obligations
• To maintain business records
• To send marketing communications where you have provided the required consent
• To understand website usage and improve the customer experience, where permitted by law

Where applicable under the GDPR and other data protection laws, we process personal information based on one or more of the following legal bases:

Performance of a Contract

We may process information when it is necessary to process your order, arrange delivery, provide customer service, or otherwise fulfill our contractual obligations to you.

Legal Obligations

We may process and retain information when necessary to comply with applicable laws, accounting requirements, tax obligations, legal requests, or other regulatory requirements.

Legitimate Interests

We may process certain information where necessary for legitimate business interests, such as maintaining website security, preventing fraud, improving our services, defending legal claims, and operating our business, provided that these interests do not override your applicable rights.

Consent

Where consent is legally required, we will request your consent before processing personal information for the relevant purpose, such as certain marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These may include:

• Payment service providers
• Shipping and delivery companies
• Website hosting providers
• E-commerce and website service providers
• Customer support providers
• IT and security service providers
• Analytics or marketing service providers, where legally permitted
• Professional advisers such as accountants, auditors, or legal advisers
• Government authorities or law enforcement where legally required

These parties may receive only the information reasonably necessary for the relevant service or legal purpose.

Where required by applicable law, we take appropriate steps to ensure that service providers handle personal information in accordance with applicable data protection requirements.

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected at checkout, your payment information may be transmitted securely to the relevant payment provider for authorization and processing.

We do not intentionally request or store complete payment card information outside the secure systems provided by the relevant payment service provider.

Google requires sensitive customer information to be collected securely, including through SSL-protected pages.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

• Secure website connections
• Access controls
• Secure payment processing
• Appropriate authentication and account protections
• Security monitoring and maintenance
• Limiting access to personal information to people and service providers who reasonably need it

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected
• Whether you have an active customer relationship with us
• Legal, tax, accounting, or regulatory requirements
• The need to establish, exercise, or defend legal claims
• Security and fraud-prevention requirements

Certain transaction and accounting records may need to be retained for longer periods where required by applicable German or EU law.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

If you subscribe to receive marketing communications from us, we may use your contact information to send information about products, offers, services, or other updates.

Where consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or customer service communications.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, including features such as shopping carts, checkout, security, and session management.

Other cookies may be used for analytics, personalization, advertising, or other purposes.

You may also manage certain cookie settings through your browser or available cookie-consent tools.

Google notes that certain personalized advertising and remarketing activities involving users in the European Economic Area require appropriate consent where legally required.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

We may need to verify your identity before fulfilling certain requests in order to protect your personal information.

If you believe that your personal information has been processed unlawfully, you may have the right to lodge a complaint with a competent data protection supervisory authority.

For customers in Germany, the competent authority may depend on the location and circumstances of the relevant business.

You may also contact us first so that we can attempt to address your concern directly.

Some of our service providers may process personal information outside Germany or the European Economic Area.

Where personal information is transferred outside the European Economic Area, we will take appropriate measures required by applicable data protection law to protect the information and provide an appropriate legal basis for the transfer where necessary.

These measures may include applicable adequacy decisions or appropriate contractual safeguards.

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data-processing practices.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.