1. Introduction

Welcome to Tanjahoppstocklamps. Throughout these Terms of Service, the words "we," "us," and "our" refer to Tanjahoppstocklamps.

Tanjahoppstocklamps operates this website and online store, together with the related content, features, products, tools, and services made available to customers. Collectively, these are referred to as the "Services."

These Terms of Service, together with the policies referenced within them, establish the rules, rights, and responsibilities that apply when you browse our website, interact with our Services, or purchase products from us.

2. Acceptance of These Terms

By accessing, browsing, or using our website, you agree to be bound by these Terms of Service and the policies referenced in them, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these Terms, please discontinue use of our website and Services.

3. Eligibility and Account Information

By using our Services or placing an order, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

When purchasing from our store, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, complete, and that you are legally entitled to provide it.

If you create an account, you are responsible for keeping your account credentials secure and for activities conducted through your account.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colors, and other information displayed on our website are accurate and helpful.

However, colors and visual details may appear differently depending on your device, screen settings, lighting conditions, and display configuration.

Product availability, specifications, descriptions, and other product information may be updated from time to time.

We sell new products only unless a product listing clearly states otherwise.

5. Product Availability

Products displayed on our website are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, there may be occasions when a product becomes unavailable after an order has been submitted.

If we cannot fulfill an accepted order because the product is unavailable, we will contact you using the information provided with your order and provide an appropriate resolution in accordance with applicable law.

6. Placing an Order

When you submit an order through our website, you are requesting to purchase the selected products under the terms displayed during checkout.

Before completing checkout, please carefully review your products, quantities, shipping information, billing information, and payment details.

An order confirmation will be provided using the contact information supplied during checkout.

We reserve the right to refuse or cancel an order where permitted by applicable law, including where there is an obvious pricing error, product availability issue, suspected fraudulent activity, or another legitimate reason.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has not entered fulfillment, we may be able to cancel it before shipment. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return process may apply.

For additional information, please review our Cancellation Policy.

8. Pricing and Payment

Product prices and applicable offers are displayed on our website and may change from time to time.

The price applicable to an order is the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

You agree to provide accurate and complete billing and payment information.

Available payment methods are displayed during checkout. Payment information is processed through the applicable payment provider and is subject to the provider's terms and security procedures.

For additional information, please review our Payment Policy.

9. Shipping and Delivery

We currently offer shipping within the Netherlands according to the shipping options displayed at checkout.

Delivery timeframes displayed on our website are estimates unless expressly stated otherwise. Actual delivery times may be affected by carrier operations, public holidays, weather, order volumes, or circumstances outside our reasonable control.

Shipping costs and available delivery options are displayed during the purchasing process where applicable.

For complete information regarding delivery, processing, and shipping conditions, please review our Shipping & Delivery Policy.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible returns may generally be requested within the applicable return period stated in that policy.

We do not charge a restocking fee for approved returns.

Approved refunds are processed within the timeframe stated in our Refund Policy and are normally issued to the original payment method.

We do not offer direct product exchanges. Where applicable, customers may return an eligible product and place a new order separately.

11. Customer Responsibilities

You agree to use our website and Services only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent or unlawful purposes.
• Attempt to interfere with the operation or security of our website.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Upload or transmit malicious software or harmful code.
• Copy or use our website content without appropriate authorization.
• Interfere with another customer's ability to use our Services.

12. Intellectual Property

Unless otherwise stated, the content available through our Services, including our branding, logos, written content, product photography, graphics, page designs, layouts, and other materials, belongs to Tanjahoppstocklamps or its respective licensors and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes only. You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission where such permission is required.

13. Third-Party Services and Links

Our website may use third-party services, payment providers, technology providers, analytics tools, shipping services, or links to external websites.

Third-party services are subject to their own terms and policies. We are not responsible for third-party websites or services that we do not own or control.

Following an external link is your decision, and you should review the applicable third party's terms and privacy practices before using its services.

14. Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable privacy information and understand how personal information may be processed in connection with orders, payments, delivery, customer service, security, and website operation.

15. Errors and Corrections

Our website may occasionally contain typographical errors, outdated information, pricing errors, product availability errors, or other inaccuracies.

We reserve the right to correct errors and update website information when identified.

If an obvious pricing or product information error affects an order, we may contact you to clarify the situation and provide an appropriate resolution in accordance with applicable law.

16. Website Availability

We make reasonable efforts to keep our website available and functional. However, uninterrupted access cannot be guaranteed at all times.

Website availability may occasionally be affected by maintenance, technical issues, hosting problems, security incidents, network failures, or circumstances outside our reasonable control.

17. Disclaimer

To the maximum extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

Nothing in these Terms is intended to exclude or restrict any consumer guarantee, statutory right, warranty, or protection that cannot legally be excluded or restricted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Tanjahoppstocklamps will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by law, including mandatory consumer protection rights.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses resulting from your unlawful use of our Services, your violation of these Terms, or your infringement of another person's rights.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

22. Changes to These Terms

We may update or revise these Terms of Service from time to time by publishing an updated version on our website.

The updated Terms will become effective from the date stated in the revised version, unless applicable law requires otherwise.

We recommend reviewing this page periodically so that you remain informed about applicable Terms of Service.

23. Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations governing the relationship between Tanjahoppstocklamps and its customers.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that apply under the laws of the country in which they are entitled to those protections.

24. Entire Agreement

These Terms, together with the policies expressly referenced within them, form the terms applicable to your use of our website and purchases from Tanjahoppstocklamps, subject to any mandatory rights provided by applicable law.