Simple and Transparent Returns

At Tanjahoppstocklamps, we want you to feel confident when purchasing our lighting products. This Return Policy explains when products can be returned, the condition required for a return, how to request a return, who is responsible for return shipping, and how refunds are processed.

We sell new products only. All returned products must comply with the applicable return conditions described below.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered, provided the product meets the applicable return conditions.

This 30-day commercial return period is in addition to any mandatory statutory consumer rights that apply to your purchase.

What Can Be Returned?

An eligible product may be returned when the customer requests the return within the applicable return period and the product satisfies the return conditions.

Returns may include situations such as:

• The product arrived damaged.
• The product is defective.
• The wrong product was supplied.
• You changed your mind and the product remains eligible for return.
• The return is otherwise permitted under applicable consumer law.

Conditions for a Valid Return

Because we sell new products only, returned products should remain in their original condition.

• The return request must be submitted within the applicable return period.
• The product should be unused and in its original condition, except where inspection is reasonably necessary to establish the nature and characteristics of the product.
• The original packaging should be retained and returned where reasonably possible.
• Any accessories, components, manuals, or materials supplied with the product should be included where applicable.
• The customer should provide a valid order number or other proof of purchase.

How to Request a Return

Please contact us before sending a product back so that we can provide the appropriate return instructions.

Who Pays Return Shipping?

For a voluntary return because you have changed your mind, return shipping costs are generally the customer's responsibility, unless applicable law provides otherwise or we expressly agree to cover the cost.

If the product arrived damaged, is defective, or the wrong product was supplied, please contact us before returning it. Where the issue is our responsibility, we will provide appropriate return instructions and handle the return shipping arrangements as applicable.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Exchanges Are Not Offered

We currently do not offer direct exchanges for different products, models, colors, or other variations.

If you would like a different product, you may return an eligible item under this policy and place a new order separately.

Products That May Not Qualify

Subject to applicable statutory consumer rights, a product may not qualify for the voluntary commercial return period where:

• The applicable return period has expired.
• The product has been materially damaged through improper use or handling after delivery.
• The product has been modified, altered, or otherwise damaged after delivery.
• Required components or accessories are missing, where their absence materially affects the return.
• The return does not meet the applicable conditions of the voluntary return policy.

Nothing in this section limits mandatory rights that consumers have under applicable law, including rights relating to defective or non-conforming products.

Shipping Your Return Safely

We recommend using a shipping service that provides tracking when returning a product.

Please retain your shipping receipt and tracking information until the return has been received and the refund has been processed.

• Package the product securely.
• Include the relevant order information.
• Use the return address supplied by our support team.
• Keep proof of shipment and tracking information.

How Refunds Work

Once an eligible return has been received and approved, we will process the applicable refund to the original payment method, subject to applicable law and the payment provider's processing procedures.

Although we process an approved refund immediately, your bank or payment provider may require additional time before the funds appear in your account.

What Will Be Refunded?

For an approved return, the refund will be handled in accordance with the applicable return terms and mandatory consumer law.

Where a consumer exercises the statutory EU right of withdrawal, applicable rules regarding reimbursement of the original standard delivery cost apply. Additional delivery costs selected by the customer beyond the least expensive standard delivery option may be treated according to applicable law.

Where the customer is responsible for return shipping under this policy and applicable law, those return shipping costs are not reimbursed.

If Something Arrives Damaged or Defective

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number.
• Clear photographs of the product.
• Photographs of the external packaging where relevant.
• A short description of the problem.

We will review the issue and provide an appropriate resolution in accordance with applicable law and our policies.

Cancelling Before Shipment

If you would rather cancel an order before it is shipped, please contact us as soon as possible.

Cancellation requests are subject to the applicable Cancellation Policy and the status of the order.

Helpful Store Policies

For more information about your order, payment, cancellation, delivery, and personal information, please review the following policies: