Clear and Predictable Delivery

At Tanjahoppstocklamps, we aim to make the delivery process clear and straightforward. This Shipping Policy explains where we ship, how orders are processed, applicable shipping costs, estimated delivery times, tracking, and what to do if a delivery is delayed, damaged, lost, or marked as delivered but cannot be found.

Delivery estimates are provided as reasonable estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Shipping Across the Netherlands

We currently ship orders to eligible residential and commercial delivery addresses throughout the Netherlands.

Free Shipping

Standard shipping is currently offered at €0.00 for eligible deliveries throughout the Netherlands.

The applicable shipping cost, where any exception applies, will be clearly displayed during checkout before the customer is asked to complete payment.

Our Delivery Timeframe

Our standard delivery timeframe is divided into handling time and transit time. This distinction follows the shipping-speed structure used by Google Merchant Center.

Daily Order Cut-Off

Orders placed before 4:00 PM on a business day are typically queued for processing on that business day.

Orders placed after the 4:00 PM cut-off time are generally processed on the next available business day.

Orders placed on weekends or applicable public holidays are queued for processing on the next available business day.

Order Processing Time

Orders are typically prepared for shipment within 1 to 2 business days after successful payment confirmation.

Handling time covers the period from order placement and payment confirmation through preparation, packaging, and handover of the package to the shipping carrier.

• Payment and order details are reviewed.
• Products are prepared and checked.
• Items are securely packaged for transportation.
• The shipping label and delivery information are prepared.
• The completed package is handed to the shipping carrier.

During periods of unusually high order volume, seasonal campaigns, or other operational circumstances, handling may occasionally take longer than the standard estimate.

Carrier Transit Time

Once an order has been handed to the shipping carrier, standard transit time is generally 3 to 7 business days.

Transit time begins when the carrier receives the package and ends when the package is delivered to the customer's shipping address.

Actual transit time can vary depending on the delivery location, carrier operations, weather, public holidays, regional disruptions, and other circumstances outside our direct control.

Estimated Total Delivery Time

Combining our standard handling and transit estimates, most orders are expected to arrive within 4 to 9 business days from the date the order is placed.

These are estimated delivery times rather than guaranteed delivery dates. Carrier delays or circumstances outside our reasonable control may occasionally cause a package to arrive later.

What Counts as a Business Day?

For this Shipping Policy, a business day generally means Monday through Friday.

Saturdays, Sundays, and applicable public holidays are not counted as standard processing business days.

Carrier operating schedules may also vary during public holidays and exceptional service periods.

Delivery Partners

Orders may be delivered using an appropriate domestic shipping carrier serving the customer's address in the Netherlands.

The carrier selected may depend on the delivery address, package characteristics, service availability, and operational requirements.

Tracking Your Order

Where tracking is available for your shipment, tracking information will be provided after the package has been handed over to the carrier.

Tracking information may take some time to become active after the carrier receives and scans the shipment.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout, including the street address, house number, postal code, city, and any apartment or unit information where applicable.

Please carefully review your shipping address before submitting an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or reshipping arrangements may be required.

Package Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location and surrounding areas.

• Check around doors, entrances, mail areas, and other usual delivery locations.
• Check with household members or other occupants.
• Check whether a neighbor may have accepted the package.
• Allow a short period for a carrier delivery scan to update.
• Contact us if the package remains missing so we can help review the situation.

Delivery Delays

Although we work to meet the estimated delivery timeframe, circumstances outside our direct control can occasionally affect delivery.

• Severe weather conditions.
• Carrier network disruptions.
• Public holidays.
• Seasonal or unusually high carrier volumes.
• Regional transportation disruptions.
• Other unexpected operational circumstances.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide appropriate information or assistance.

Lost or Missing Packages

If tracking information shows that a shipment has stopped moving for an unusually long period or appears to be lost in transit, please contact us.

We may work with the relevant carrier to investigate the shipment and determine the appropriate next steps.

Any applicable replacement, refund, or other resolution will be handled in accordance with our applicable policies and consumer rights.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible after delivery so that we can review the issue.

To help us investigate efficiently, please provide:

• Your order number.
• Clear photographs of the damaged product.
• Clear photographs of the external packaging.
• A short description of the damage.

Multiple-Item or Split Shipments

Orders containing multiple products may occasionally be shipped separately depending on product availability, packaging requirements, fulfillment operations, or other logistical circumstances.

If an order is shipped in multiple packages, the packages may arrive at different times.

Holiday and Peak-Season Shipping

During major holidays, seasonal campaigns, and periods of unusually high order volume, processing and carrier transit times may occasionally take longer than normal.

Where we know of significant changes to normal shipping schedules, we will make reasonable efforts to communicate relevant information on our website or through customer communications.

Changing or Cancelling an Order

If you need to change your shipping address or request cancellation of an order, please contact us as soon as possible after placing the order.

Requests received before an order enters fulfillment will be reviewed where reasonably possible.

Once an order has been prepared for shipment or handed over to a carrier, changes or cancellations may no longer be possible.

Helpful Store Policies

For additional information about your order, please review the following policies: