1. Refund Eligibility

At Tanjahoppstocklamps, we want you to have a clear and straightforward experience when requesting a refund. Customers may request a refund for eligible purchases within 30 calendar days from the date the order is delivered.

Refunds may be available when:

• You changed your mind about your purchase.
• The product arrived damaged or defective.
• You received the wrong product.
• The product does not match the product ordered.
• Another return circumstance is covered by applicable consumer law.

2. Product Condition

We sell new products only. To be eligible for a refund, returned products should generally meet the following conditions:

• The product is unused and in its original condition.
• The return is requested within the applicable 30-day return period.
• Original packaging is included where reasonably possible.
• Accessories, components, manuals, and other supplied materials are included where applicable.
• Proof of purchase or relevant order information is provided.

Reasonable inspection of a product does not automatically prevent a consumer from exercising any statutory cancellation or withdrawal rights that apply under applicable law.

3. No Restocking Fee

4. Refund Processing Time

Once your return has been received and approved, we will process your refund within 10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

The 10-business-day period refers to our refund processing time. After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable consumer law.

Where the return is caused by an issue attributable to us, such as receiving a damaged, defective, or incorrect product, we will provide appropriate return instructions.

For a voluntary return or change-of-mind return, the customer may be responsible for the return shipping cost where permitted by applicable law and where the applicable cost has been properly disclosed.

6. How to Request a Refund

Before sending a product back, please contact our support team and provide:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photos, where relevant, particularly for damaged or defective products

Please wait for our return instructions before sending your product back. Do not send a return to our business address unless our support team specifically instructs you to do so.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

For damaged products, we may request photographs of:

• The product
• The product packaging
• The shipping package
• Any visible damage

8. Refund Amount

For an approved refund, we will refund the applicable amount according to the purchase and applicable consumer law.

No restocking fee will be deducted from an approved refund.

Where applicable law requires reimbursement of standard delivery charges or other amounts, those amounts will be handled in accordance with the applicable legal requirements.

9. No Exchanges

We do not offer direct product exchanges.

If you want a different product, you may need to return the original product for an eligible refund and place a new order separately.

10. Non-Eligible Returns

A refund may not be available where:

• The applicable return period has expired.
• The product has been materially used beyond reasonable inspection.
• The product has been damaged after delivery due to improper handling or use.
• Required components or accessories are missing where their absence affects return eligibility.
• The return does not meet applicable legal or policy requirements.

These limitations do not remove or restrict any mandatory consumer rights that cannot legally be excluded.

11. Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit any mandatory rights you may have under applicable consumer protection law.

For eligible online purchases in the European Union, statutory withdrawal rights may apply in addition to our commercial return policy. Where a statutory right applies, that right will take precedence over any conflicting provision of this policy.

12. Refund Delays

If you have been notified that your refund has been processed but do not see the funds immediately, please allow additional time for your payment provider or financial institution to complete the transaction.

If the refund has still not appeared after the relevant processing period, please contact us with your order number so we can assist you.